Returns & Exchanges are handled through an online return authorization. Please contact us via email (firstname.lastname@example.org) to obtain your RA.
All items must be returned within 30 days of receipt and in the same general condition and packaging as received. You will receive a full cash refund minus initial shipping and in some cases a restocking fee, always noted in the item description.
Due to the custom nature of some items, returns may not be possible or there may be a significantly higher penalty. This is outlined within the product description of the item as well.
With regard to exchanges, the customer is responsible for return shipping and any price difference between items. We reserve the right to charge shipping for the new item in certain cases.
We are happy to accept cancellations for a full refund on any item not yet shipped with the exception of special order merchandise.
All refunds will be processed to the same form of payment as initially used. Thank you!